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Shipping Instruction

Delivery Summary

It is of utmost importance to expedite the delivery process of your order and ensure its swift and secure transportation to your location. We exclusively collaborate with the internationally acclaimed carrier, DHL, to achieve this objective.

Processing times

All orders placed before 16:00, Monday through Friday, are promptly processed on the same day. However, please be aware that orders are not shipped or delivered on weekends or holidays.

In circumstances of exceptionally high order volumes or challenges arising from force majeure factor, there is a possibility of delays in fulfilling your order. If any significant shipping delays occur, we will make sure to reach out to you using the email or phone number you provided during the checkout process.

Dispatch

When you make a purchase from TOOLIND, we furnish you with an estimated delivery date, which is contingent upon the availability of stock. Although this estimated dispatch date is typically reliable, it should be noted that unforeseen circumstances beyond our control may affect it. Our dispatch team is wholeheartedly committed to expediting the

shipment of your order in the most efficient manner. 

Once your order has been dispatched, you will receive an email notification confirming that your package has been handed over to the designated carrier. You can rest assured that it is now en route to your location.

Customs and Import Duties

The destination to which your order is being shipped may entail Customs and Import Duties for your parcel. Regrettably, we cannot anticipate the precise amount of these charges, and they are not included in the total cost of your order. In the event that such charges are applicable to your order, you will be directly contacted by the Customs office, which will provide you with the relevant details.

Shipping Details

Please find below details of current delivery countries, the estimated delivery times and cost based on a normal package conditions: 

DHL Express does not accept any individual shipment exceeding 3 tons in weight, or with a single item exceeding 1 ton in actual weight, or with a single side exceeding 300 centimeters in length, or containing goods that do not comply with DHL’s standard packaging specifications. For detailed packaging guidelines, please refer to https://mydhlplus.dhl.com/cn/zh/home.html. DHL reserves the right to modify the aforementioned restrictions, and any relevant changes will be communicated with a 30-day advance notice.

Party A authorizes Party B to measure the parcels, and the courier fees will be calculated based on the weight measured by Party B. According to the regulations of the International Air Transport Association (IATA), the chargeable weight is determined by taking the greater of the actual weight and the volumetric weight of each item. To calculate the volumetric weight, the length, width, and height (in centimeters) of each item’s packaging are multiplied and divided by 5000. For PREMIUM 9:00 special dispatch, an additional charge of 29.9 USD will be added to the global courier price. 

This price list is denominated in USD and does not include customs duties, value-added tax, or any other applicable taxes and fees.